Breaking insecure
secure systems.
Independent Security Researcher
NASA
EC-Council Scholarship Recipient
EC-Council
Active Bug Bounty Hunter
HackerOne
Years IT Experience
Workstations Deployed
Endpoints Secured
SLA Compliance
Solving Real-World IT Problems
Results-driven IT Support Specialist and Independent Security Researcher with 7+ years of combined experience across various fields, including 3+ years specifically in IT Infrastructure Management, Endpoint Protection, and Malware Remediation. Recognized by NASA as an Independent Security Researcher, awarded an EC-Council Scholarship, and acknowledged as an Active Bug Bounty Hunter on HackerOne.
From securing endpoints to hunting bugs — bridging the gap between infrastructure and security. Certified in Ethical Hacking (EC-Council & CISCO CEH), Google Cybersecurity Foundations, and IBM Cybersecurity Essentials.
Adept at proactive threat identification, L2/L3 technical support, and translating security findings into actionable remediation steps for non-technical stakeholders. My approach relies on architecture-to-remediation workflows that prioritize zero data loss.
Experience
IT Support Specialist
—Indian Coast Guard- Configured and deployed 200+ workstations per quarter, reducing onboarding time by 60%
- Eliminated malware from 300+ endpoints with zero data-loss incidents
- Resolved 99% of tickets within SLA, preventing escalation
- Documented solutions reducing repeat ticket volume by 70%
Customer Service Representative
—Reliance Retail Ltd.- Assisted 200+ customers daily, maintaining NPS score above 85%
- Achieved 90% first-contact resolution rate, reducing escalations by 40%
- Maintained zero cash discrepancy over 12-month tenure
Architectural Assistant
—Shree Karni Interiors- Surveyed 30+ projects, reducing revision cycles by 30%
- Achieved 80% first-presentation sign-off rate
- Built 200+ reusable AutoCAD components, cutting drawing time by 25%
Sales Professional
—Big Bazaar Retail Pvt. Ltd.- Served 150+ customers daily, consistently in top 20% store-wide
- Improved cross-sell conversion rate by 18%
- Reduced out-of-stock incidents by 10% through accurate record-keeping
Featured Projects
Hybrid Technology Digital Solutions
Corporate website for an IT firm delivering enterprise infrastructure and security services.
Impact: Established digital presence and lead generation pipeline.
Services Offered
Secure
Endpoint Security & Protection
Comprehensive malware remediation and threat elimination for enterprise devices to ensure zero data-loss.
Vulnerability Assessment
Identifying and reporting security flaws in web applications and systems, backed by Bug Bounty experience.
Support
IT Infrastructure Management
End-to-end setup, configuration, and provisioning of workstations and network hardware.
Technical Support & Resolution
Expert L2/L3 support for software troubleshooting, hardware configuration, and SLA compliance.
GeM Marketplace Services
Assisting with registration, product listing, and complete catalog management on the Government e-Marketplace.
Build
AI Services
Integrating and developing AI-powered solutions to streamline operations and enhance automation.
Web Development
Building responsive, highly performant, and secure websites tailored to your business needs.
App Development
Designing and developing robust mobile applications for both Android and iOS platforms.
Selected Wins
Zero-Loss Malware Remediation
Problem
300+ endpoint devices infected with malware, ransomware, and spyware across the organization
Solution
Leveraged endpoint protection tools and manual remediation techniques for systematic threat elimination
Zero data-loss incidents across all remediated devices
Onboarding Acceleration
Problem
Slow workstation provisioning delaying new employee onboarding
Outcome
200+ workstations deployed per quarter with 60% reduction in onboarding time
Knowledge Base Impact
Problem
Recurring IT incidents consuming engineer bandwidth with repetitive troubleshooting
Outcome
Repeat ticket volume reduced by 70% over six months
Technical Skills
Recognition & Certifications
Independent Security Researcher
National Aeronautics and Space Administration
EC-Council Scholarship Recipient
Awarded for excellence in ethical hacking and cybersecurity research
Active Bug Bounty Hunter
Acknowledged for responsible vulnerability disclosure
View Remaining Certifications (10)
Let's Work Together
Whether you need IT support expertise, a security assessment, or just want to connect — I'm always open to meaningful conversations.
Location
Mumbai, India
IST (UTC+5:30)
Direct Email
iamsandeep.xd@gmail.com