Endpoint Security & Protection
Comprehensive malware remediation and threat elimination for enterprise devices to ensure zero data-loss.
Open to Opportunities
IT Infrastructure • Cybersecurity
Sandeep
Sharma
Building secure infrastructure.
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Independent Security Researcher
NASA
EC-Council Scholarship Recipient
EC-Council
Active Bug Bounty Hunter
HackerOne
0+
Years IT Experience
0+
Workstations Deployed
0+
Endpoints Secured
0%
SLA Compliance
About Me
Solving Real-World IT Problems
From securing endpoints to hunting bugs — bridging the gap between infrastructure and security.
Results-driven IT Support Specialist and Independent Security Researcher with 3+ years in IT Infrastructure Management, Endpoint Protection, and Malware Remediation — backed by a 7-year cross-functional career spanning Architecture and Retail. Recognized by NASA as an Independent Security Researcher, awarded an EC-Council Scholarship, and acknowledged as an Active Bug Bounty Hunter on HackerOne.
Certified in Ethical Hacking (EC-Council), Google Cybersecurity Foundations, and IBM Cybersecurity Essentials. Adept at proactive threat identification, L2/L3 technical support, and translating security findings into actionable remediation steps for non-technical stakeholders.
Endpoint ProtectionMalware RemediationBug BountyIT InfrastructureEthical Hacking
Career Path
Professional Experience
A 7-year journey from architecture and retail to IT infrastructure and cybersecurity.
Current Role
IT Support Specialist
Indian Coast Guard
Mar 2023 – PresentMumbai, Maharashtra
- Configured and deployed 200+ workstations per quarter, reducing onboarding time by 60%
- Eliminated malware from 300+ endpoints with zero data-loss incidents
- Resolved 99% of tickets within SLA, preventing escalation
- Documented solutions reducing repeat ticket volume by 70%
300+ Endpoints Secured
Customer Service Representative
Reliance Retail Ltd.
Dec 2021 – Dec 2022Mumbai, Maharashtra
- Assisted 200+ customers daily, maintaining NPS score above 85%
- Achieved 90% first-contact resolution rate, reducing escalations by 40%
- Maintained zero cash discrepancy over 12-month tenure
90% FCR Rate
Architectural Assistant
Shree Karni Interiors
Nov 2019 – Aug 2021Mumbai, Maharashtra
- Surveyed 30+ projects, reducing revision cycles by 30%
- Achieved 80% first-presentation sign-off rate
- Built 200+ reusable AutoCAD components, cutting drawing time by 25%
30+ Projects Delivered
Sales Professional
Big Bazaar Retail Pvt. Ltd.
Aug 2018 – Aug 2019Mumbai, Maharashtra
- Served 150+ customers daily, consistently in top 20% store-wide
- Improved cross-sell conversion rate by 18%
- Reduced out-of-stock incidents by 10% through accurate record-keeping
Top 20% Performer
What I Do
Services Offered
Specialized solutions in IT infrastructure and cybersecurity to protect and empower your business.
IT Infrastructure Management
End-to-end setup, configuration, and provisioning of workstations and network hardware.
Vulnerability Assessment
Identifying and reporting security flaws in web applications and systems, backed by Bug Bounty experience.
Technical Support & Resolution
Expert L2/L3 support for software troubleshooting, hardware configuration, and SLA compliance.
AI Services
Integrating and developing AI-powered solutions to streamline operations and enhance automation.
Web Development
Building responsive, highly performant, and secure websites tailored to your business needs.
App Development
Designing and developing robust mobile applications for both Android and iOS platforms.
GeM Marketplace Services
Assisting with registration, product listing, and complete catalog management on the Government e-Marketplace.
Impact
Selected Wins
Measurable outcomes from real-world problem solving.
0 Data Loss
Zero-Loss Malware Remediation
Problem
300+ endpoint devices infected with malware, ransomware, and spyware across the organization
Solution
Leveraged endpoint protection tools and manual remediation techniques for systematic threat elimination
Outcome
Zero data-loss incidents across all remediated devices
60% Faster
Onboarding Acceleration
Problem
Slow workstation provisioning delaying new employee onboarding
Solution
Streamlined hardware configuration, software installation, and Group Policy deployment pipeline
Outcome
200+ workstations deployed per quarter with 60% reduction in onboarding time
70% Fewer Repeats
Knowledge Base Impact
Problem
Recurring IT incidents consuming engineer bandwidth with repetitive troubleshooting
Solution
Created and maintained a shared knowledge base documenting incidents and proven solutions
Outcome
Repeat ticket volume reduced by 70% over six months
Expertise
Technical Skills
Core competencies across IT support, cybersecurity, and networking.
IT Support
L2/L3 Technical SupportHardware ConfigurationWorkstation SetupPatch ManagementRemote Desktop SupportSoftware TroubleshootingVendor Coordination
Cybersecurity
Ethical HackingPenetration TestingBug Bounty HuntingVulnerability AssessmentMalware RemediationResponsible DisclosureWeb Application Security
Networking
TCP/IPLAN/WANNetwork TroubleshootingFirewall BasicsVPNDNSDHCP
Operating Systems
Windows 10/11Windows ServerAndroidLinux Basics
Tools & Web
HTML5CSS3AutoCADWeb App Security (XSS, SQLi)SEO Fundamentals
Credentials
Certifications & Recognition
Industry-recognized certifications and notable achievements.
Independent Security Researcher
NASA
EC-Council Scholarship Recipient
EC-Council
Active Bug Bounty Hunter
HackerOne
Ethical Hacking Essentials (EHE)
EC-Council
Android Bug Bounty Hunting
EC-Council
Cybersecurity For Business
EC-Council
AIG — Shields Up: Cybersecurity Job Simulation
Forage
Introduction to Cybersecurity Essentials
IBM
Foundations of Cybersecurity
Google (Coursera)
Develop a Free Website with WordPress
Coursera
Building a Website Certification Course
Programming Hub
CSS Certification Course
Programming Hub
HTML Advanced Certification Course
Programming Hub
HTML Certification Course
Programming Hub
Digital Marketing Professional Certificate
CertiProf
Get in Touch
Let's Work Together
Whether you need IT support expertise, a security assessment, or just want to connect — I'm always open to meaningful conversations.
Based in Mumbai, India • IST (UTC+5:30)